Support
Last updated: 21 August 2026
Here you will find how to reach us and the steps for the things people ask about most. If something is missing, just write to us.
Contact
One address for everything: [email protected]. That covers general questions and bugs, your subscription and account, reporting content and appealing a moderation decision, and every privacy request including access and erasure.
Operator: Cloo GmbH, Reumtengrüner Str. 32B, 08209 Auerbach, Germany. Full details are in the legal notice. We usually reply within two business days. Tell us which language you want an answer in, English and German both work.
To help us help you faster, include your username, your device, the iOS or Android version and the app version. You will find the app version at the bottom of Settings.
Account and sign-in
Forgotten password
Tap "Forgot password" on the sign-in screen and enter your email address. If nothing arrives, check your spam folder.
Verification email did not arrive
You can resend it from inside the app. Training and planning work without verification; posting, commenting, friendships and live sessions need a confirmed address.
Changing your username
Settings › Profile. At most one change every 30 days.
Gorilla Gainz Pro
Restore a purchase
Settings › Subscription › Restore purchases. This works regardless of which sign-in provider you use. What matters is the store account the purchase was made with.
Cancel the subscription
- iOS: Settings › your name › Subscriptions › Gorilla Gainz Pro › Cancel subscription.
- Android: Google Play › profile picture › Payments and subscriptions › Subscriptions › Gorilla Gainz Pro › Cancel.
Cancel during the seven-day trial and you are charged nothing. After a cancellation, Pro stays active until the end of the paid period. Deleting the app or your account does not cancel a subscription, so always cancel in the store first.
Refunds
Refunds run through the store you bought from: Apple at reportaproblem.apple.com, Google through your order history in Google Play. We cannot refund store payments ourselves. If something goes wrong there, get in touch anyway.
Export your data
Settings › Account › Export data. The export contains your profile, workouts, sessions and sets, PRs, body-weight history, location snapshots, the health export ledger, and your posts and comments. It is available without a Pro subscription.
Delete your account
You can delete your account yourself at any time, without contacting us and without Pro:
- Open Gorilla Gainz and tap Settings.
- Go to Account.
- Tap Delete account.
- Confirm the safety prompt.
This deletes your profile, your workouts, sessions and sets, PRs, body-weight and location data, the health export ledger, and your posts, comments, reactions and friendships. It cannot be undone. Export your data first if you want to keep it.
Two things outlive the deletion: backups expire on their regular cycle, and workouts that other people saved as their own copy from a post visible to them stay with them, without your name or profile. Purchase records are kept for as long as statutory retention periods require.
Remember your subscription: an active Gorilla Gainz Pro must be cancelled separately in your store, see above. Deleting the account does not end it.
Locked out of your account? Write from your registered email address to [email protected] with the subject "Delete account" and your username. We will verify the request and delete the account.
Reporting content
Every post, comment and profile has Report and Block in its menu. What counts as a violation is in the community guidelines. For urgent cases, also write to [email protected] with a link or screenshot. If anyone is in immediate danger, call your local emergency number.
Permissions
Health, location, camera, photos and notifications are all optional and are only requested when you use the matching feature. The app is fully usable if you decline all of them. You can withdraw any permission in your device settings. What we do with the data is described in the privacy policy.